Overview

Marsview Speech Analytics is a cloud-hosted or containerized API service that helps you accurately transcribe a conversation and discover insights. It is packed with models for automatic speech recognition (ASR), Tone Analyzer, Natural Language Classifiers to uncover topics, keywords, entities, and sentiments. Learn more

Here are the configurable models that are bundled with the Speech Analytics API

How it works?

Get Started in 4 Steps

Concepts

Step1: GET Access Token

Please log in to https://app.marsview.ai to get your apiKey and apiSecret

Learn how to get your accessToken

Step 2: POST Audio/Video Input

Submit an audio/video file or downloadable URL and you will receive a unique txnId

  1. Input an Audio/Video Stream - (contact support@marsview.ai)

  2. Process a Telephony Stream - PSTN/SIP (contact support@marsview.ai)

You will receive a unique txnId for your input.

Step 3: POST Compute Request: Enable and configure your models using enableModels and modelConfig

Using txnId you can now select models usingenableModels and Configure Models using modelConfig and submit a request using POST Compute Request.

Each enabled model will be given a unique requestId.

The following are the models that can be enabled using the txnId . Click on each of the Models to learn how to enable and configure it.

Learn how to get your submit your Compute Request after configuring required models.

Step 4: Visualize your Output JSON

Get your JSON Output using the GET Request Output API

Easily visualize your Marsview API generated JSON Output

Run on Postman

Graphic User Interface to run APIs.

Error Codes & Troubleshoot Guide

List of error codes and their respective troubleshoot techniques.

Not able to troubleshoot?

Our support team is available to respond to user requests via email at support@marsview.ai.

  • 1st Response SLA is less than 24 hours.

  • Users must reach us by filling out the support form available here with their Full Name, Email Address and a brief description of the problem.

  • A support engineer shall respond with 2 hours with a support case number.

  • You can also Book a Call with our engineers.

FAQ

What can Speech Analytics do?

Speech analytics software helps mine and analyze audio data, detecting things like emotion, tone and stress in a customer's voice; the reason for the call; satisfaction; the products mentioned; and more. Speech analytics tools can also identify if a customer is getting upset or frustrated.

How does Speech Analytics help improve customer experience?

  • Detect things like emotion, tone and stress in a customer's voice; the reason for the call; satisfaction; the products mentioned

  • Adapt to customer’s sentiments in real time or improve after the fact

  • Identify customers at risk of churning and retain them

  • Gather insights to improve NPS, CSAT and CES scores

  • Use call transcripts for compliance and documentation

  • Listen to your customers - it pays!

What is the Marsview API platform?

Marsview conversation self-service API platform offers a comprehensive suite of proprietary APIs and developer tools for automatic speech recognition, speaker separation, multi-modal emotion and sentiment recognition, intent recognition, time-sequenced visual recognition, and more. Designed for the demanding Call Center environments (CCAI) that handle millions of outbound and inbound sales and support calls. Marsview APIs provide end-to-end workflows from call listening, recording, insights generation, and Voice of Customer Insights. Conversation APIs are also used in one-on-one to many-to-many conversations and meetings to automatically generate rich contextual feedback, key topics, moments, actions, Q&A, and summaries.

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