Error Codes
Input File Errors
Error Code | Troubleshoot Guide |
| The input file is not available for download. This can occur if a delete request is sent on the file or |
| Failed to convert the video track on the input video file.
Please check if the video file is not corrupted or is in one of the allowed formats:
|
| Failed to convert the audio track on the input video/audio file.
Please check if the audio/video file is not corrupted or is in one of the allowed formats:
|
| The uploaded file is neither an audio nor a video file.
Please check if the audio/video file is not corrupted or is in one of the allowed formats |
| Unknown Exception has occurred. Contact support@marsview.ai with the following details:
|
Error Code | Troubleshoot Guide |
| The input file is not available for download. This can occur if a delete request is sent on the file or an invalid |
Configuration Validation Errors
Error Code | Troubleshoot Guide |
| Incompatible Video file format or input video/audio file is corrupt |
| Incompatible Audio track in the input file or input video/audio file is corrupt |
| Unable to process Please make sure the video is of the correct format: |
| Unable to process Please make sure Speech to text is added to the request or is not in 'error' state. Refer to configuring models for more details on how to enable emotions |
| Unable to process Please make sure Speech to text is added to the request or speech to text is not in 'error' state. Refer to configuring models for more details on how to enable |
| Unable to process Please make sure Speech to text is added to the request or speech to text is not in an error state. Refer to configuring models for more details on how to enable |
| Unable to process Please make sure Speech to text is added to the request or speech to text is not in an error state. Refer to configuring models for more details on how to enable |
| Unable to process Please make sure Speech to text is added to the request or speech to text is not in an error state. Refer to configuring models for more details on how to enable |
| Unable to process Please make sure Refer to configuring models for more details on how to enable |
| Unable to process Please make sure the video is in the correct format |
| Unable to process extractive summary model as it depends on Please make sure Speech to text is added to the request or speech to text is not in an error state. Refer to configuring models for more details on how to enable extractive summary |
| Requesting for either Note: |
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