Error Codes

Input File Errors

Error Code
Troubleshoot Guide
AIRDOW002
The input file is not available for download.
This can occur if a delete request is sent on the file ortxnId is invalid.
AIRDOW003
Failed to convert the video track on the input video file. Please check if the video file is not corrupted or is in one of the allowed formats: "mp4", "m4a", "avi"
AIRDOW004
Failed to convert the audio track on the input video/audio file. Please check if the audio/video file is not corrupted or is in one of the allowed formats: "mp4", "m4a", "avi", "mp3", "wav"
AIRDOW005
The uploaded file is neither an audio nor a video file. Please check if the audio/video file is not corrupted or is in one of the allowed formats "mp4", "m4a", "avi", "mp3", "wav"
AIRDOW500
Unknown Exception has occurred.
Contact [email protected] with the following details:
  • Transaction ID
  • Request ID
Error Code
Troubleshoot Guide
AIRPRO001
AIRDIR001
AIREMO001
AIRSEN001
AIRSQC001
AIRTON001
AIRSUM001
AIRQRS001
AIRSGB001
The input file is not available for download.
This can occur if a delete request is sent on the file or an invalid txnId is given.

Configuration Validation Errors

Error Code
Troubleshoot Guide
AIRVAL001
Incompatible Video file format or input video/audio file is corrupt
AIRVAL002
Incompatible Audio track in the input file or input video/audio file is corrupt
AIRVAL005
Unable to process speech to text as downloading of video failed.
Please make sure the video is of the correct format:"mp4", "m4a", "avi", "mp3", "wav" and is not corrupted
AIRVAL006
Unable to process emotion model as it depends on speech To text.
Please make sure Speech to text is added to the request or is not in 'error' state.
Refer to configuring models for more details on how to enable emotions
AIRVAL007
Unable to process sentiment model as it depends on Speech To Text.
Please make sure Speech to text is added to the request or speech to text is not in 'error' state.
Refer to configuring models for more details on how to enable sentiment
AIRVAL008
Unable to process speech type model as it depends on Speech To Text.
Please make sure Speech to text is added to the request or speech to text is not in an error state.
Refer to configuring models for more details on how to enable speech type
AIRVAL009
Unable to process action items model as it depends on Speech To Text.
Please make sure Speech to text is added to the request or speech to text is not in an error state.
Refer to configuring models for more details on how to enable action items
AIRVAL012
Unable to process question response model as it depends on Speech To Text.
Please make sure Speech to text is added to the request or speech to text is not in an error state.
Refer to configuring models for more details on how to enable question response model
AIRVAL010
Unable to process Screen grabs model as it depends on Meeting Activity model.
Please make sure Meeting Activity model is added to the request or it is not in an error state.
Refer to configuring models for more details on how to enable Screen grabs
AIRVAL011
Unable to process Meeting Activity as downloading of video failed.
Please make sure the video is in the correct format "mp4", "m4a", "avi" and is not corrupted
AIRVAL015
Unable to process extractive summary model as it depends on Speech To Text.
Please make sure Speech to text is added to the request or speech to text is not in an error state.
Refer to configuring models for more details on how to enable extractive summary
AIRSAC001
Requesting for either Screen Activity or Screengrab modelConfig for an audio file.
Note:Screen ActivityandScreengrabonly works on video files.
Last modified 4mo ago