Error Codes

Input File Errors

Error Code

Troubleshoot Guide

AIRDOW002

The input file is not available for download.

This can occur if a delete request is sent on the file ortxnId is invalid.

AIRDOW003

Failed to convert the video track on the input video file. Please check if the video file is not corrupted or is in one of the allowed formats: "mp4", "m4a", "avi"

AIRDOW004

Failed to convert the audio track on the input video/audio file. Please check if the audio/video file is not corrupted or is in one of the allowed formats: "mp4", "m4a", "avi", "mp3", "wav"

AIRDOW005

The uploaded file is neither an audio nor a video file. Please check if the audio/video file is not corrupted or is in one of the allowed formats "mp4", "m4a", "avi", "mp3", "wav"

AIRDOW500

Unknown Exception has occurred.

Contact [email protected] with the following details:

  • Transaction ID

  • Request ID

Error Code

Troubleshoot Guide

AIRPRO001

AIRDIR001

AIREMO001

AIRSEN001

AIRSQC001

AIRTON001

AIRSUM001

AIRQRS001

AIRSGB001

The input file is not available for download.

This can occur if a delete request is sent on the file or an invalid txnId is given.

Configuration Validation Errors

Error Code

Troubleshoot Guide

AIRVAL001

Incompatible Video file format or input video/audio file is corrupt

AIRVAL002

Incompatible Audio track in the input file or input video/audio file is corrupt

AIRVAL005

Unable to process speech to text as downloading of video failed.

Please make sure the video is of the correct format:"mp4", "m4a", "avi", "mp3", "wav" and is not corrupted

AIRVAL006

Unable to process emotion model as it depends on speech To text.

Please make sure Speech to text is added to the request or is not in 'error' state.

Refer to configuring models for more details on how to enable emotions

AIRVAL007

Unable to process sentiment model as it depends on Speech To Text.

Please make sure Speech to text is added to the request or speech to text is not in 'error' state.

Refer to configuring models for more details on how to enable sentiment

AIRVAL008

Unable to process speech type model as it depends on Speech To Text.

Please make sure Speech to text is added to the request or speech to text is not in an error state.

Refer to configuring models for more details on how to enable speech type

AIRVAL009

Unable to process action items model as it depends on Speech To Text.

Please make sure Speech to text is added to the request or speech to text is not in an error state.

Refer to configuring models for more details on how to enable action items

AIRVAL012

Unable to process question response model as it depends on Speech To Text.

Please make sure Speech to text is added to the request or speech to text is not in an error state.

Refer to configuring models for more details on how to enable question response model

AIRVAL010

Unable to process Screen grabs model as it depends on Meeting Activity model.

Please make sure Meeting Activity model is added to the request or it is not in an error state.

Refer to configuring models for more details on how to enable Screen grabs

AIRVAL011

Unable to process Meeting Activity as downloading of video failed.

Please make sure the video is in the correct format "mp4", "m4a", "avi" and is not corrupted

AIRVAL015

Unable to process extractive summary model as it depends on Speech To Text.

Please make sure Speech to text is added to the request or speech to text is not in an error state.

Refer to configuring models for more details on how to enable extractive summary

AIRSAC001

Requesting for either Screen Activity or Screengrab modelConfig for an audio file.

Note:Screen ActivityandScreengrabonly works on video files.