Overview
Please contact [email protected] for more details on this API bundle and a free demo.
Marsview Chat Analytics is a suite of API to analyze the internal conversations across all chat channels and groups.

Bundle Features

Group emotions
Convert speech into readable text from a live stream or from audio and/or video recordings in minutes.
Chat type
Automatically tag and group chat conversations into buckets like Escalations, Questions & Responses, FAQ, Chit-chat, Actions Items, Follow-ups and more.
Chat type
Automatically tag and group chat conversations into buckets like Escalations, Questions & Responses, FAQ, Chit-chat, Actions Items, Follow-ups and more.
Q&A detection
Automatically detect questions and related responses on chat groups.
Knowledge base curation
Curate the questions and responses automatically by topic and type of question to form a reusable knowledge base.
Automatic ticket detection
Detect support ticket ids from the chat messages for quick accessibility and actioChannel conversation insights
Get deep insights into the effectiveness of the communication process over chat groups and channels. Please refer to the Conversation Insights API page for more information.ns.
Chat search
Indexed words and phrases over chat channels and group may be searched in natural language.
Action item detection
Detect phrases that are action items in the chat interactions.
Channel conversation insights
Get deep insights into the effectiveness of the communication process over chat groups and channels. Please refer to the Conversation Insights API page for more information.
PII redaction
Automatically detect and replace sensitive data like passwords, credit card numbers and social security numbers,in the transcription text.
Content safety detection
Automatically detect sensitive content in your transcriptions, such as content involving cyberbullying, sexual harassment, hate speech, violent threats, suicide/self-harm, PII, drugs, weapons, NSFW content and more.

FAQ

What is Chat Analytics used for?

Customer experience technology and service providers or organizations that run internal contact centers use chat-based channels for customer conversations. Sales and Support Agents and their Supervisors use these channels for one-to-one or many-to-many interactions for information exchange. The effectiveness of these channels is key to the success of a call center. Chat Analytics helps you measure the performance of agent/supervisor interaction at individual and group levels.

What are the supported chat channels?

We support Zoom, Microsoft and all other chat applications that provide APIs to capture chat streams live or in an asynchronous mode.

What is the Marsview API platform?

Marsview conversation self-service API platform offers a comprehensive suite of proprietary APIs and developer tools for automatic speech recognition, speaker separation, multi-modal emotion and sentiment recognition, intent recognition, time-sequenced visual recognition, and more. Designed for the demanding Call Center environments (CCAI) that handle millions of outbound and inbound sales and support calls. Marsview APIs provide end-to-end workflows from call listening, recording, insights generation, and Voice of Customer Insights. Conversation APIs are also used in one-on-one to many-to-many conversations and meetings to automatically generate rich contextual feedback, key topics, moments, actions, Q&A, and summaries.
Last modified 5mo ago